PRIVACY STATEMENT

The Bowen Pipeline Company, will comply with the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles, when handling your personal information.

Protecting your personal information is important to the Bowen Pipeline Company, and the following is a statement of how the Bowen Pipeline Company collects, holds, uses and discloses your personal information.

What is personal information?

Personal information is information or an opinion about an identified, or reasonably identifiable, individual. In the course of providing its services and carrying out its functions and activities, the Bowen Pipeline Company may collect your personal information.

 

INFORMATION COLLECTED

Generally, the kinds of personal information the Bowen Pipeline Company may collect are:

  • general contact and identification information such as name, address, telephone number, email address, facsimile number;

  • computer or device IP address and geographic location;

  • device and browser version and capabilities;

  • advertising interests and associated demographics; and

  • other information relevant in the circumstances.

 

HOW THE BOWEN PIPELINE COLLECTS PERSONAL INFORMATION

Generally, the Bowen Pipeline collects your personal information directly from you, through the completion of a manual or online form, an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of the Bowen Pipeline website.

For example, personal information may be collected when you:

  • submit any messages or comments via the website enquiry form or an email; or

  • browse through material made available on the website.

There may be occasions when the Bowen Pipeline Company collects your personal information from other sources such as an information services provider, search engine or online advertiser.

Generally, the Bowen Pipeline Company will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you or if you consent or it is otherwise required by law.

PURPOSES FOR USE OF PERSONAL INFORMATION

The Bowen Pipeline Company collects, holds, uses and discloses your personal information where it is reasonably necessary for one or more of the Bowen Pipeline Company's functions or activities, including:

  • the provision of the Bowen Pipeline Company's services;

  • in connection with the engagement of contractors or contracting with suppliers;

  • for operational functions associated with the management of employees and contractors;

  • for administrative and business management purposes;

  • for marketing purposes and to identify and inform you of products or services that may be of interest to you; and

  • any other legal requirement.

The Bowen Pipeline Company may also use your personal information for purposes related to the above purposes and for which you would reasonably expect Bowen Pipeline Company to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.

Where personal information is used or disclosed, the Bowen Pipeline Company takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed.

You are under no obligation to provide your personal information to the Bowen Pipeline Company.  However, without certain information from you, the Bowen Pipeline Company may not be able to provide its services to you.

Website and cookies

You can generally visit the Bowen Pipeline Company's website without revealing personal information unless you choose to provide the information to us.  The information we collect depends upon what you do when visiting the site.

The Bowen Pipeline Company's website may contain links to other sites. The Bowen Pipeline Company is not responsible for the content and the privacy practices of other websites and encourages you to examine each site's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

The Bowen Pipeline Company's website may use cookies which are small pieces of information sent by the website and stored by a browser on a computer through which the website is accessed. Cookies are used to collect information on how our website is used, and to enable us to make visits easier, faster and more productive.

Cookies do not contain personal information but enable the Bowen Pipeline Company to recognise your browser. This information does not identify any individual, but it does identify your computer.

Cookies are optional for the user and your browser can be set either not to accept cookies or to prompt you to accept them or not case by case.

DISCLOSURE OF INFORMATION

The Bowen Pipeline Company discloses your personal information for the purposes for which it is collected. This may include disclosing your personal information to:

  • agents or contractors acting on the Bowen Pipeline Company's behalf;

  • third party service providers, contractors and suppliers, including parties to whom the Bowen Pipeline Company has outsourced various functions or engaged to perform administrative or other business management functions such as:

    • services of printing and posting related information;

    • data and records storage services;

    • information technology services;

    • marketing, marketing research, website development and usage services in relation to services; and

  • related bodies corporate and other related entities of the Bowen Pipeline Company;

  • regulatory authorities and government agencies, and otherwise as required by law or court/tribunal order; and

  • any other entity, with your consent, or to whom disclosure is required or authorised by law.

OVERSEAS DISCLOSURE

The Bowen Pipeline Company may disclose personal information to overseas-based cloud service providers for data storage purposes.

Overseas recipients of information may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, the Bowen Pipeline Company will take reasonable steps in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme, unless the disclosure is consented to by the relevant individual or otherwise required or permitted by law.

SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. Personal information received by the Bowen Pipeline Company is held securely, either in electronic files on the Bowen Pipeline Company's computer systems or in physical files stored at the Bowen Pipeline Company's premises. The Bowen Pipeline Company takes reasonable steps to protect all personal information it holds by using necessary technology (e.g. firewalls) and systems.

Once your personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it, unless the Bowen Pipeline Company is otherwise required or authorised by law to retain the information.

There may be risks associated when you transfer personal information to us from other Internet facilities or by email, and using e-mail and the Internet may not always be successful or secure. We cannot be held responsible for the security or confidentiality of any information sent to us by e-mail or over the Internet.

YOUR RIGHTS OF ACCESS AND CORRECTION

The Bowen Pipeline Company takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading.  Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by the Bowen Pipeline Company.  If at any time you would like to access or correct the personal information that the Bowen Pipeline Company holds about you, please contact the Bowen Pipeline Company on the details set out below.

The Bowen Pipeline Company will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information:

  • you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

  • the Bowen Pipeline Company requests that you be reasonably specific about the information you require; and

  • the Bowen Pipeline Company may charge you a reasonable administration fee, which reflects the cost to the Bowen Pipeline Company, for providing access in accordance with your request.

If the Bowen Pipeline Company refuses your request to access or correct your personal information, the Bowen Pipeline Company will provide you with written reasons for the refusal and details of complaint mechanisms. The Bowen Pipeline Company will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of the Bowen Pipeline Company.

The Bowen Pipeline Company will endeavour to respond to your request to access or correct your personal information within a reasonable period.

ENQUIRIES

You can contact us at any time if you would like details of personal information we may hold about you, if you would like us to update or correct that information or to opt out of marketing communications. You may contact us by writing to the following address:

The Bowen Pipeline Company

Suite 1, Level1

468 Kingsford Smith Drive

Hamilton, QLD 4007

If you have questions about this Privacy Statement you can contact us as indicated above.

PRIVACY COMPLAINTS

Please direct privacy complaints to the Bowen Pipeline Company at the address provided above. We take complaints about privacy concerns seriously. We will look into the matters raised promptly and respond to you directly once inquiries have been made into your complaint.

If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Information Commissioner (OAIC) by contacting the OAIC inquiries line on 1300 363 992 or see the OAIC website at www.oaic.gov.au